Your privacy

Élan Aesthetics Clinic is a medical aesthetics practice based in London, operating by appointment.

Email: hello@elanaestheticsclinic.com

When you contact us through the website, we may collect information including:

• your name;
• email address;
• telephone number, if provided;
• your preferred method of contact;
• the type of enquiry you select; and
• information you choose to include in your message.

We ask that you do not provide medical information or sensitive health information through the general website enquiry form.

If you subsequently become a patient, additional personal and health information may need to be collected as part of the clinical consultation and treatment process. This information will be handled through the appropriate clinical systems and processes.

We may use information submitted through the website to:

• respond to your enquiry;
• contact you about arranging a consultation;
• communicate with you about your enquiry or appointment;
• administer and improve our website and services;
• maintain the security and functionality of the website; and
• comply with legal or regulatory obligations where applicable.

We do not use information submitted through the enquiry form to send marketing communications unless an appropriate basis for doing so has been established.

Our lawful basis depends on why we are using your information.

Where you contact us about arranging a consultation or potentially receiving services from Élan Aesthetics Clinic, we may process information because it is necessary to take steps at your request before entering into a contract.

We may also process information where necessary for our legitimate interests in operating, securing and improving our website and responding appropriately to general enquiries, provided those interests do not override your rights and interests.

Where the law requires us to process information, we may rely on a legal obligation.

Where we rely on consent for a particular purpose, you may withdraw that consent at any time.

We intend to use website analytics to help us understand how visitors use the Élan Aesthetics Clinic website and improve its performance and content.

Analytics technologies that require consent will not be used until the appropriate consent has been obtained.

Further information about the cookies and similar technologies used on this website, including how to manage your choices, will be available in our Cookie Policy.

We may use trusted service providers to help us operate the website, email and other business systems.

These providers may process personal information on our behalf only where necessary to provide their services.

We may also disclose personal information where required by law or where reasonably necessary to establish, exercise or defend legal rights.

We do not sell your personal information.

Some technology providers used to operate our website, email or analytics services may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer is made in accordance with applicable UK data protection law.

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to enquiries and meeting applicable legal, regulatory, accounting or reporting requirements.

Enquiry information that does not lead to an ongoing relationship will be periodically reviewed and deleted when it is no longer required.

Clinical records, where applicable, are subject to separate professional, clinical and legal retention requirements.

We take reasonable organisational and technical measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No internet-based system can be guaranteed to be completely secure, and visitors should avoid sending sensitive medical information through the general website enquiry form.

Depending on the circumstances, UK data protection law may give you rights in relation to your personal information, including rights to:

• request access to personal information we hold about you;
• ask us to correct inaccurate or incomplete information;
• ask us to erase personal information in certain circumstances;
• ask us to restrict the way we use information in certain circumstances;
• object to certain uses of your personal information;
• receive certain information in a portable format where applicable; and
• withdraw consent where processing is based on consent.

These rights are not absolute and may depend on the circumstances and the lawful basis on which information is being processed.

To exercise a data protection right, contact:
hello@elanaestheticsclinic.com

Where we rely on legitimate interests to process your personal information, you have the right to object to that processing in certain circumstances.

Contact hello@elanaestheticsclinic.com if you wish to exercise this right.

If you have concerns about how we use your personal information, please contact us first at:
hello@elanaestheticsclinic.com

You also have the right to complain to the UK Information Commissioner's Office (ICO), the independent regulator for data protection.

We may update this Privacy Policy from time to time, including when our services, technology providers or data-processing activities change.

The date at the top of this page will show when the policy was most recently updated.